ORGANIZATIONAL FOCUS & SCOPE
Ensures excellent service standards and maintain high customer satisfaction.
Is Responsible for acting as a liaison between customers and the Company.
Ensures a significant impact on the image and reputation of the company.
Ensures that the customer is constantly informed and updated with relation to all aspects of his project and staff status
Ensures that all the hard copies forms are being used and updated on site.
Ensure that all soft copies forms are being used and sent on monthly basis.
INSTRUCTIONAL FOCUS & SCOPE
Explore and increase business and scope with clients
Assists and follows up on complaints in coordination with the Quality Department, when necessary.
EXECUTIVE FOCUS & SCOPE
Supervise the daily activities of team. Ensure optimal use of manpower and resources including sub-contractors and their staff.
To respond in a prompt and efficient manner to all reactive issues and clients requests.
Report to Project Manager on work progress and issues when needed.
Compile daily inspection checklist to monitor standard of work and completion to the schedule.
Identifies and assess customers’ needs.
Provides accurate, valid and complete information by using the right methods/tools available.
Handles complaints, provide appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
Keeps records of customer interactions and project file documents.
Follows communication procedures, guidelines and policies
Takes the extra mile to engage customers.
Refers customers to managers, or others who can help and follows up to ensure the customer has been taken care of.
Regularly calls / visit the customers for feedback upon completion of jobs and documents this feedback by using the right methods/tools available.
Coordinates with the customer for Access Permissions and appointments.
Send the Cleaning Attendance Report on a monthly basis to Sales and HR.
Ensure conducting training to any new cleaner before recruitment.
Assist in recruitment process and make sure to deliver HR requirements to cleaners on site.
RESOURCES FOCUS & SCOPE
Ensures that all company resources are being utilized efficiently minimizing waste.
ETHICS / BEHAVIORAL FOCUS & SCOPE
Discrete and Confidential.
Respects all cultures in the Company.
Remains neutral with regards to any Political and Religious affiliation.
Tools & Skills needed for the job:
Intermediate to Advanced Microsoft Office skills specifically related to Outlook and Excel.
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively
Strong phone contact handling skills and active listening skills.
Excellent Interpersonal skills.
Expresses words and thoughts clearly and coherently.
Essential Educational Background & Experience:
Minimum of a High School Degree.
Minimum 2 years of previous experience in a similar role.