Soft Service Supervisor


General Information


Company:
Atalian Switch Group
Job Type:
Other
Location:
Lebanon - Beirut
Date Posted:
Dec 05, 2022
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


ORGANIZATIONAL FOCUS & SCOPE

 Ensures excellent service standards and maintain high customer satisfaction.
 Is Responsible for acting as a liaison between customers and the Company.
 Ensures a significant impact on the image and reputation of the company.
 Ensures that the customer is constantly informed and updated with relation to all aspects of his project and staff status
 Ensures that all the hard copies forms are being used and updated on site.
 Ensure that all soft copies forms are being used and sent on monthly basis.

INSTRUCTIONAL FOCUS & SCOPE

 Explore and increase business and scope with clients
 Assists and follows up on complaints in coordination with the Quality Department, when necessary.
.

EXECUTIVE FOCUS & SCOPE

 Supervise the daily activities of team. Ensure optimal use of manpower and resources including sub-contractors and their staff.
 To respond in a prompt and efficient manner to all reactive issues and clients requests.
 Report to Project Manager on work progress and issues when needed.
 Compile daily inspection checklist to monitor standard of work and completion to the schedule.
 Identifies and assess customers’ needs.
 Provides accurate, valid and complete information by using the right methods/tools available.
 Handles complaints, provide appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
 Keeps records of customer interactions and project file documents.
 Follows communication procedures, guidelines and policies
 Takes the extra mile to engage customers.
 Refers customers to managers, or others who can help and follows up to ensure the customer has been taken care of.
 Regularly calls / visit the customers for feedback upon completion of jobs and documents this feedback by using the right methods/tools available.
 Coordinates with the customer for Access Permissions and appointments.
 Send the Cleaning Attendance Report on a monthly basis to Sales and HR.
 Ensure conducting training to any new cleaner before recruitment.
 Assist in recruitment process and make sure to deliver HR requirements to cleaners on site.

RESOURCES FOCUS & SCOPE

 Ensures that all company resources are being utilized efficiently minimizing waste.

ETHICS / BEHAVIORAL FOCUS & SCOPE

 Discrete and Confidential.
 Respects all cultures in the Company.
 Remains neutral with regards to any Political and Religious affiliation.

Tools & Skills needed for the job:
 Intermediate to Advanced Microsoft Office skills specifically related to Outlook and Excel.
 Customer orientation and ability to adapt/respond to different types of characters
 Excellent communication and presentation skills.
 Ability to multi-task, prioritize, and manage time effectively
 Strong phone contact handling skills and active listening skills.
 Excellent Interpersonal skills.
 Patient.
 Expresses words and thoughts clearly and coherently.


Essential Educational Background & Experience:
 Minimum of a High School Degree.
 Minimum 2 years of previous experience in a similar role.

Company Profile