▪ Obtain service area assignment at the beginning of each shift
▪ Check on the overall Outlet cleanliness and maintenance and keep a tidy service area
▪ Prepare the tables by setting up linens, silverware and glasses as per the Outlet standards
▪ Clean, prepare and maintain the side stations
▪ Greet and escort guests to their tables and follow sequence of service till guests’ departure
▪ Seat guests, present the menu and offer recommendations
▪ Coordinate with the Chef or kitchen team on the day’s specialties and inform guests
▪ Display deep knowledge of the menus, take orders and communicate order details to the kitchen team
▪ Serve food and pour drinks as per service standards
▪ Keep an eye on the assigned tables assisting guests with any requests and/or additional orders
▪ Maintain tidy and clean tables at all times
Chief
Executive
Officer
Director of
Operations
Chief
Operating
Officer
General
Manager
Outlet
Manager
Floor
Manager
Headwaiter
Waiter Runner
▪ Upsell additional items from the menu when appropriate to increase revenue
▪ Remove dirty tableware between courses or when appropriate
▪ Carry dirty plates, glasses, silverware and ashtrays for cleaning
▪ Deliver checks and proceed with the invoice payment
▪ Relay guests’ complaints to floor manager
▪ Ensure minimum wastage, breakage and spoilage