NOC (Support)


General Information


Company:
Sama S.A.L Offshore
Job Type:
Telecommunications
Location:
Lebanon - Beirut
Date Posted:
Feb 22, 2024
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


Job Description:
The candidate will be responsible for day-to-day NOC operations which includes effective resolution of any operational and urgent issues and effective communications with Clients/partners to ensure highest standards of our services.

Responsibilities:
• Monitor the quality of the traffic
• Conduct traffic quality analysis
• Perform tests of routes • Monitor the switch links stability
• Exchange tickets with clients / vendors and forward internally as per the needs of the case
• Perform deep investigation to all the cases reported by the team on the traffic quality, system bugs, new feature requests, disputes, and others.
• Perform testing to all the existing and new routes
• Generate testing results on the quality of the service mentioned by the vendors
• Highlight vendors with common quality issues

Qualifications:
Excellent communication skills and ability to work in a team environment.
Bachelor's degree in computer science.
* (on-site)

Company Profile