After Sales Maintenance & Technician Agent


General Information


Company:
Confidential
Job Type:
Other
Location:
Lebanon - Beirut
Date Posted:
Jul 15, 2024
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Male

Description


• Processes and principles related to the customer, client, service user and to personal services;
• The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
• Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
• Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
• Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Coordinates a prompt, efficient and timely flow of paperwork.
• Prepare daily report and submit to superiors
• Other duties as assigned

Company Profile