Are you passionate about helping customers? We are looking for a dedicated Customer Service Representative to join our team in CHTAURA. You will be the main contact for our clients, offering them support and helping to address their needs.
As a Customer Service Representative, your responsibilities will include:
-Providing outstanding customer service and support to our clients.
-Responding to customer inquiries and concerns through various communication channels.
-Escalating complex problems to the appropriate teams for resolution.
-Documenting customer interactions and actions taken for tracking and follow-up purposes.
-Striving to meet or exceed customer satisfaction expectations.
-Collaborating with internal teams to meet customer needs.
-Identifying opportunities for process improvement to enhance the customer experience.
-Adhering to company policies and quality standards.
Qualifications:
-Strong customer service orientation and excellent communication skills.
-Demonstrated problem-solving abilities to promptly resolve customer issues.
-Basic technical knowledge and proficiency in customer support tools.
-Team player with attention to detail.
Please note that this is an on-site position. Applicants who are not in close proximity to CHTAURA will not be considered.