Key Responsibilities
Technical Support
• Provide first-level support for hardware, software, printers, and network issues
• Respond to help desk tickets, emails, and phone calls
• Diagnose and resolve technical problems in person or remotely
• Escalate complex issues to higher-level IT staff
Required Qualifications
Education
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Experience
• 1–3 years in IT support or help desk role
• knowledge in Attendance Machines and access Control is a Plus
Technical Skills
• Hardware troubleshooting
• Remote support tools
Work Environment
• Office-based with occasional on-site support
• May require after-hours or weekend support