Pre-Collection:
- Ensure timely delivery of invoices and supporting documents to insurance companies and TPAs
- Maintain accurate tracking of submitted claims and documentation
- Coordinate with billing, admission, and medical departments to ensure completeness and accuracy of files prior to submission
Post-Collection:
- Follow up on outstanding claims with insurance companies and TPAs
- Monitor and manage accounts receivable aging reports
- Conduct follow-ups to secure payments and resolve pending claims
- Prepare reconciliation statements and support dispute resolution
- Maintain accurate tracking of pending and collected claims