Company Description
ProPack, founded in Lebanon in 2015, specializes in providing top-tier label printing solutions in the Middle East. With over 22 years of experience in the packaging and printing industry, ProPack offers advanced technologies and high-quality materials to carve out its niche in the MENA Region and GCC countries. The company ensures precision and quality in label printing by using imported materials from Europe or America and implementing strict quality control measures.
Role Description
We are looking for a skilled and motivated IT Support to join our team at ProPack. This full-time, on-site role is based in Lebanon.
The ideal candidate will be responsible for monitoring and maintaining the company computer systems, installing and configuring hardware and software and solving technical problems.
Working Conditions
Schedule: Monday to Friday : 9 hours per day including half hour break, Saturday from 8 am to 1 pm
Flexible to work during public holidays and weekends.
Qualifications
Education:
· Bachelor degree in Computer Science, Engineering or another relevant field
Experience:
· ERP system experience
· Microsoft 365 experience
· 1-2 years in similar position
Skills
· A technical, logical thought process
· Problem-solving skills
· An ability to stick to strict deadlines
· An ability to prioritize and delegate
· A keen eye for detail
· ERP System experience
· Microsoft 365 experience
· Teamwork
· Knowledge of ISO 22000
Responsibilities and Obligations
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
Help IT manager in certain tasks
Respond in a friendly way to all department who are in need of IT services
Respect Confidentiality of info in each device and department