We're currently seeking an experienced Call Center Manager to join a leading retail and food service group in Libreville, Gabon.
This is an excellent opportunity for a customer-focused professional with strong leadership skills and proven experience in managing call center operations, enhancing customer satisfaction, and leading high-performing teams in a fast-paced environment.
𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒
• Bachelor's degree in Business Administration, Hospitality, Communication, or a related field.
• Minimum 3–5 years of experience in Call Center Management, Customer Service, Retail, Hospitality, or Food & Beverage.
• Proven experience managing and developing call center teams.
• Strong knowledge of customer service standards, complaint handling, and operational excellence.
• Experience with CRM systems, POS systems, call center software, or delivery platforms is an advantage.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Fluency in French is mandatory.
📩 Interested Lebanese candidates are invited to send their updated CVs to Maryam@amakenlb.com mentioning "Call Center Manager" in the subject line.